Acceptable Use Policy

This policy applies to everyone who uses the UK Muslim Marriage website or app, operated by UK Muslim Marriage Ltd. It forms part of our Terms of Use. Our Community Guidelines explain the etiquette we expect on top of these rules.

UK Muslim Marriage may only be used by adults living in the UK who are Muslim, legally free to marry and looking for a spouse. It is for personal, non-commercial use only.

• You must be 18 or over to create an account, use the service or appear in any photo on a profile.
• Every member must give their date of birth when they join. We do not accept anyone under 18.
• You must not create an account for, contact, or try to meet anyone under 18, or ask any member about meeting or marrying someone under 18.
• If we believe an account belongs to someone under 18, we hide it straight away and close it. Anyone who targets a child is banned and reported to the police.

You must not use UK Muslim Marriage for, or in connection with, anything that is illegal, including:

• human trafficking, sex trafficking, forced labour, modern slavery or any other exploitation of people;
• forced marriage, which is a crime in the UK, or marriage to anyone under 18;
• fraud, scams, money laundering, extortion or blackmail;
• sham marriages or marriages arranged to get around immigration law;
• harassment, stalking, threats or violence;
• selling or supplying drugs, weapons or any other illegal goods or services;
• any other offence under the law of England and Wales, Scotland or Northern Ireland.

You must not post, upload, send or share, in your profile, photos, messages or anywhere else on the service:

• Sexually explicit content: nudity, sexual images or video, sexual or suggestive text in your profile, name or messages, or links to pornography;
• Child sexual exploitation and abuse: any content that shows, sexualises or exploits anyone under 18. We remove it immediately, ban the account and report it to the National Crime Agency and the police;
• Sexual violence: content that shows, threatens, encourages or makes light of rape, sexual assault or any other sexual violence;
• Non-consensual content: intimate or private images or recordings of anyone without their consent, images altered or generated to show a real person in a sexual way, or threats to share any of these (“sextortion”);
• hate speech, or content that attacks people for their race, ethnicity, sect, gender or disability;
• threats, violence, or content that encourages self-harm or terrorism;
• photos of anyone other than yourself, or content you don’t have the right to share;
• private information about other people, such as their address, phone number or messages;
• links to adult, gambling, scam or malware websites.

You must not:

• facilitate human or sex trafficking: recruit, advertise, transport, house, arrange or exploit anyone for sex, labour or servitude, including using an offer of marriage, travel, a visa or a job as a cover;
• sexually exploit anyone: seek or offer sexual services, escort, “sugar” or companionship arrangements, or pressure anyone into sexual contact;
• engage in non-consensual conduct: record, photograph or share anyone without their consent, or pressure, coerce or force anyone into marriage, contact or meeting;
• run scams to defraud members: ask any member for money, gifts, loans, bank or card details, or one-time passcodes; run romance, advance-fee, investment or cryptocurrency scams; or send phishing links;
• aid, facilitate, encourage or organise any of the activities above, or anything illegal;
• act as a marriage broker or agent, arrange marriages for payment, or seek a marriage for immigration or visa purposes;
• harass, stalk, threaten, blackmail or abuse other members, on or off the service;
• create fake, duplicate or impersonating accounts, or misrepresent your age, marital status or identity;
• advertise, sell, recruit or solicit for any business, charity or cause;
• use bots, scrapers or automated tools, or collect other members’ data;
• hack, overload or interfere with the service, or get around blocks, bans or verification.

Trafficking, child sexual exploitation, sexual violence, non-consensual content and scams aimed at members lead to an immediate, permanent ban without a refund. We preserve the evidence and report it to the police, the National Crime Agency or Action Fraud as appropriate, as set out in our Law Enforcement Guidelines.

Use Report on any profile or chat in the app, or email info@ukmuslimmarriage.co.uk. You can also Block anyone at any time; they won’t be able to see or contact you. Our team reviews every report. If someone is in immediate danger, call 999 first.

Anyone, including people who are not members, can ask us to remove a profile, photo or message that breaks this policy or was posted without their consent.

• How to send one: use Report on the profile or chat in the app, or email info@ukmuslimmarriage.co.uk with the subject “Takedown request”.
• What to include: a link to or description of the profile, the content concerned, why it should be removed, and how to contact you. If it is about you, say so; we may ask you to confirm your identity.
• Urgent content: sexual images, anything involving someone under 18, impersonation and profiles created without consent are hidden from other members as soon as we see the report, while we review it.
• Review: we aim to review every request within 24 hours. If the content breaks this policy or was posted without consent, we remove it and take action against the account as described below.
• Outcome: we tell the person who made the request what we did. The member whose content was removed is told why and can ask for the decision to be reviewed.
• Records: we keep a record of every request and decision. Where content may be a crime we preserve the evidence and report it, as described in our Law Enforcement Guidelines.

Depending on how serious the breach is, we may:

• remove content or photos;
• issue a warning;
• restrict features such as messaging or likes;
• suspend or permanently remove the account, without a refund of the remaining membership; and
• report the matter to the police or other authorities, as described in our Law Enforcement Guidelines.

Appeals: if you think we got a decision wrong, email info@ukmuslimmarriage.co.uk with the subject “Appeal” within 30 days, from the email address on your account, explaining why. A team member who was not involved in the original decision reviews it and we reply within 5 working days. If the appeal succeeds we restore your content or account. If it is refused, the decision is final and we explain why. Appeals are not available where we have reported content to the police or other authorities.