Terms of Use

UK Muslim Marriage (the website, ukmuslimmarriage.co.uk, and the UK Muslim Marriage app) is operated by UK Muslim Marriage Ltd, a company registered in England and Wales (company number 17535497), registered office SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom. In these terms “we”, “us” and “our” mean UK Muslim Marriage Ltd.

By creating an account or buying a membership you agree to these terms, our Privacy Policy, Refund Policy, Acceptable Use Policy and Community Guidelines. If you do not agree, please do not use the service.

UK Muslim Marriage is an online matchmaking service for single Muslims who are looking for marriage (nikah). Members create a profile, browse other members (those who best meet their preferences come first), send likes and compliments, and chat once they match. Our team may also introduce members who could suit each other. Members can involve a wali, parent or chaperone at any stage.

• The service is for marriage only. It is not for casual dating, hook-ups or any other purpose.
• We do not arrange marriages, act as a marriage broker or agency, or introduce people for a fee per introduction. Members decide for themselves who to talk to, can decline any introduction from our team, and can unmatch or block anyone at any time.
• We do not guarantee that you will find a spouse or that any member is suitable for you.
• We do not offer or allow any adult, sexual or companionship services.

To use UK Muslim Marriage you must:

• be at least 18 years old (we check date of birth at sign-up and remove anyone under 18);
• be Muslim and sincerely seeking marriage;
• be legally free to marry (single, divorced or widowed);
• live in the United Kingdom;
• not have been convicted of a violent or sexual offence, or of any offence involving forced marriage, fraud or harassment; and
• not have been previously removed from UK Muslim Marriage.

• You may have one account, which must be in your own name and describe you truthfully.
• Photos must be recent photos of you. You can upload up to 4 profile photos.
• Keep your login details private. You are responsible for activity on your account.
• Members can verify their identity with photo ID and a selfie. Verified members show a badge. We verify on a best-efforts basis and do not carry out criminal record checks.

Joining is free. Optional paid memberships (Silver, Gold and Diamond) give you higher daily and weekly allowances and extra features. Current plans and prices are shown on our Pricing page and in the app before you pay. Prices are in pounds sterling and include VAT.

Memberships are available for 1 week, 1 month, 3 months or 12 months. Payments made on our website or in the app are processed securely by Stripe; we never see or store your full card details. If you buy through Apple’s App Store, Apple handles billing and refunds under its own terms.

A membership is a digital service that starts as soon as payment is confirmed. It is personal to you and cannot be transferred.

Memberships renew automatically at the end of each billing period, for the same length and at the same price, until you cancel. The renewal price and date are shown in the app under Menu → Manage membership, and on your receipt.

If we change the price of your plan we will tell you by email at least 14 days before the new price applies to your next renewal, so you can cancel first. We will also email you a reminder before a 3-month or 12-month membership renews.

• Cancel any time in the app (Menu → Manage membership → Cancel) or by emailing info@ukmuslimmarriage.co.uk. Your membership stays active until the end of the period you have paid for and will not renew.
• 14-day cooling-off period: under UK consumer law you can cancel a new membership within 14 days of purchase. Because the service starts immediately at your request, we refund the amount you paid less a proportionate charge for the days already used.
• After the cooling-off period we do not refund part-used periods, except where the law requires it or where we have made a mistake (for example, a duplicate charge or a service fault).
• Deleting your account cancels your membership automatically.
• If we close your account for a serious breach of these terms, we will not refund the remaining period.

Full details are in our Refund Policy. Refunds go back to the original payment method, usually within 5 to 10 working days.

Each plan includes a number of likes per day, compliments per week and profile boosts per month, as shown on the Pricing page. A boost shows your profile first to other members for 5 hours. Unused allowances reset at the start of each day, week or month (UK time) and do not roll over. Allowances have no cash value and cannot be exchanged or transferred.

Paid plans also include the features listed for them on the Pricing page, such as seeing who liked or visited your profile, read receipts, advanced filters and introductions from our team. Messaging the people you match with is free and unlimited on every plan, and we never charge per message.

You must not use UK Muslim Marriage to:

• share sexual or explicit content, or seek or offer sexual, escort or companionship services;
• ask any member for money, gifts, bank or card details, or promote investments, loans or other financial schemes;
• arrange a marriage for payment, act as a marriage broker or agent, or seek a marriage for immigration purposes;
• pressure or force anyone into marriage, or contact anyone under 18;
• harass, threaten, abuse, stalk or discriminate against anyone;
• impersonate anyone, use someone else’s photos or create fake or duplicate accounts;
• advertise, sell or solicit, or use the service for any commercial purpose;
• scrape, copy or collect other members’ data, or use bots or automated tools;
• post anything illegal, hateful, violent or that infringes someone else’s rights.

See our Acceptable Use Policy and Community Guidelines for more detail.

We have zero tolerance for the following. You must not use UK Muslim Marriage, or anything you find through it, for:

• human trafficking or sex trafficking, forced labour, servitude or modern slavery;
• sexual exploitation of anyone, including any sexual exploitation or abuse of a child, or any sexual content involving someone under 18;
• sexual violence, or threats of sexual violence;
• non-consensual content or conduct, including sharing intimate images or recordings without consent, threatening to share them, and forcing or pressuring anyone into marriage, sexual contact or a meeting; or
• aiding, facilitating, encouraging or organising any of these activities.

Breaking this section leads to an immediate, permanent ban without a refund, and we report it to the police and other authorities. The full rules are in our Acceptable Use Policy.

• Every profile and chat has Report and Block options. Reports go to our moderation team, who review them and can remove content, restrict features or suspend accounts.
• Our team reviews ID verification submissions and every reported profile. We do not routinely read private messages, but we may review messages that have been reported to us.
• We cooperate with the police and other authorities where there is a risk of harm. If you are worried about a forced marriage, contact the UK Forced Marriage Unit on 020 7008 0151, or call 999 in an emergency.
• You are responsible for your own conversations and meetings. Read our Safety Centre before meeting anyone, and meet in public with family involved.

You can invite a wali, parent or chaperone from the app. If you choose, they can receive a copy of each message you send, by email. Messages written by other members are never shared with them. You can remove them at any time. They do not get access to your account or payment details.

We may suspend or close an account that breaks these terms, puts other members at risk, or where we are required to by law. Where it is safe to do so we will tell you why.

You can delete your account at any time in the app (Menu → Settings → Manage account). This removes your profile from the service and cancels any membership.

You own the photos and text you add. You give us permission to host, display and adapt them so we can run the service, for as long as they remain on your profile. We may remove content that breaks these terms.

We provide the service with reasonable care and skill. We are not responsible for how other members behave, on or off the service, or for losses we could not reasonably foresee. Our total liability to you is limited to the greater of the amount you paid us in the last 12 months or £100.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any of your statutory rights as a consumer.

We may update these terms. We will tell you about significant changes by email or in the app before they take effect. Changes affecting a paid membership apply from your next renewal.

These terms are governed by the laws of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

UK Muslim Marriage Ltd, SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom.
Email: info@ukmuslimmarriage.co.uk. We aim to reply within 24 hours on weekdays. You can also reach us through our Contact page.