Cancellation & Refund Policy

• Joining UK Muslim Marriage is free. Paid memberships are optional.
• Memberships renew automatically until you cancel.
• You can cancel any time; you keep access until the end of the period you paid for.
• New memberships can be cancelled within 14 days for a refund, less the days already used.

Cancel at any time, using either of these:

• In the app: Menu → Manage membership → Cancel membership.
• By email: write to info@ukmuslimmarriage.co.uk from the email address on your account.

Deleting the app does not cancel your membership. Deleting your account does. If you bought through Apple’s App Store, cancel in your Apple ID subscription settings instead.

Each membership (1 week, 1 month, 3 months or 12 months) renews automatically at the end of its period, for the same length and price, until you cancel. Your next renewal date and price are shown in the app under Menu → Manage membership. We email you before a 3-month or 12-month membership renews, and at least 14 days before any price increase.

Under the Consumer Contracts Regulations 2013 you can cancel a new membership within 14 days of buying it. When you buy, you ask us to start the service straight away, so we refund the amount you paid less a proportionate charge for the days you have already used.

For example, if you cancel a £9.99 monthly membership after 3 days of a 30-day month, we refund £8.99.

Outside the cooling-off period we do not refund part-used periods, except:

• if you were charged twice or charged in error;
• if a fault on our side stopped you using the service for a significant time;
• if you renewed after we failed to send a renewal or price-change notice we promised; or
• where UK consumer law otherwise gives you a right to a refund.

If we close your account because you seriously broke our Terms of Use (for example, scams, harassment or explicit content), the remaining period is not refunded.

To request a refund, email info@ukmuslimmarriage.co.uk with the email address on your account and the date of the payment. We reply within 2 working days. Approved refunds go back to the original payment method and usually arrive within 5 to 10 working days.

Please contact us before raising a dispute with your bank so we can put things right quickly. UK Muslim Marriage Ltd, company number 17535497, SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom.